Cancellations
Because our Salon & Spa services have been specially reserved for you, we kindly ask that you notify us at least 24 hours in advance if you need to cancel or reschedule. We would appreciate the opportunity to offer the time set aside for you to another valued client on our waiting list.
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Please note that we require a 50% deposit at time of booking, for services exceeding $100 need to be secured with a credit card. 50% of the value of your service will be charged for cancellations made with less than 24 hours notice given. All no-shows are charged the full price. Gift vouchers risk forfeit if 24 hours cancellation notice is not given.

Client Bookings
If you are pregnant or have a medical condition please inform our therapists upon scheduling your treatment, enabling us to assist you in selecting the most appropriate treatment. If you are currently under care of a medical practitioner, are experiencing high blood pressure, heart conditions, varicose veins, are pregnant, current medications taken, or have health conditions that we should be aware of. All of the above should consulted with you Doctor prior to seeking beauty services.

Appointments
All appointments may be booked in the salon, via phone or via our website. Credit card details may be required at time of booking particularly for packages exceeding $100 to guarantee your appointment. Please mention if you are redeeming a gift voucher. Beauty Bar Byford accepts cash, EFTPOS, and all major credit cards. Please note a surcharge is added on to your credit card and pay pass purchases by the bank and this is out of our control, to avoid these fees insert your card or pay with cash.

Arrival Times
For general maintenance services including waxing please arrive 5 minutes before your treatment time. For all packages exceeding 1 hour or if you a ‘New Client’ and to maximise your experience please arrive 15 minutes prior to your scheduled treatment time to relax and complete your consultation form.

Late Arrivals
Arriving late will unfortunately limit the time allocated for your treatment; it will lessen the effectiveness and importantly your pleasure and enjoyment. As a courtesy to all our clients, all treatments are completed as scheduled. If you are 5 minutes late to your 10 minute appointment, your appointment will be cancelled.

Mobile Phones
We kindly request that you switch OFF your mobile phone before your arrival. This is for your benefit to assist in relaxing.

Attire & Hygiene
Your comfort is our priority; relaxation is best achieved by wearing comfortable clothing. A robe, towels, slippers, disposable underwear are provided when necessary for treatments & packages. We observe and maintain the highest of health standards and use only thoroughly sterilised and sanitised equipment.

Refund Policy
All treatments and packages once paid are non-refundable, non-transferable and non-exchangeable.

Valuables
Beauty Bar Byford will not be responsible for the loss of money,  valuables or damage to personal belongings.